Setiamax Privacy Policy
Effective 23 June 2024
Its general partner and its affiliates (“we,” “us,” “our”) work hard to build and maintain a relationship of trust with you. This Privacy Policy (the “Privacy Policy”) describes how we collect, use, and disclose your Personal Information (as defined below) and how to exercise any rights you might have with respect to this information. It governs information we collect through our website(s), microsite(s), mobile website(s), and mobile applications (collectively, “Sites”) and information we collect from you or third parties through any other means to provide our services or perform other business activities (collectively, “Services”). This Policy does not apply to Personal Information we collect from or about job applicants, employees, or independent contractors.
Please read this Privacy Policy, which is part of our website Terms and Conditions, before using our Sites and/or Services. lf you do not agree with the Terms and Conditions and/or this Privacy Policy, you must refrain from using our Sites and/or Services. By Accessing or using our Sites and/or Services you agree to our use of your information consistent with the Terms and Conditions and this Privacy Policy, subject to your rights described below.
TABLE OF CONTENTS
About This Privacy Policy
Information We Collect
How We Collect Information
Cookies and Automated Tools
Interest-Based Advertising
How We Use and Disclose Information
Data Security
Children’s Privacy
Marketing Opt-Outs
Privacy Rights
Contact Us
About This Privacy Policy
Privacy Policy Changes
This Privacy Policy is subject to change. We encourage you to review this Privacy Policy frequently for any revisions or amendments. Unless otherwise stated, changes will be effective immediately upon posting. You will be deemed to have been made aware of and have accepted the changes by your continued use of our Sites or Services.
Conflict Between This Policy and Local Laws and Regulations
When federal, state, and local laws and regulations require a higher level of protection for your Personal Information, they take precedence over this Privacy Policy. The specific requirements of this Privacy Policy will apply unless disallowed by local laws and regulations.
Information We Collect
Personal Information
We may collect information that personally identifies, relates to, describes, or is capable of being associated with you (“Personal information”), including:
Identifiers such as name, mailing address, service address, email addresses, phone numbers, fax numbers, account login credentials;
Information such as age, ethnicity, national origin, religion, gender, marital status, the number and ages of children, what language(s) you speak, the number of persons living at the property, household income;
Internet or other electronic network activity such as browsing/search history, IP address, data collected by cookies and similar technologies, device specifications such as device IDs, specifications, and operating system;
Geolocation data such as non-precise geographic location indicators from mobile devices, websites, and service addresses;
Professional/employment information such as occupation;
Education information such as education level; and
Inferences drawn from other Personal Information or data that relate to your preferences, interests, characteristics, psychological trends, predispositions, behaviour, attitudes, intelligence, abilities, and aptitudes; and
Personal Information as described in Personal Data Protection Act 2010 (Act 709)
Some of the Personal Information listed above may be considered Sensitive Personal Data under relevant privacy laws. Each type of Personal Information may overlap with a category of Personal Information listed above.
The types of Personal Information we collect about you may vary based on how you use our Sites and/or Services and your relationship with us.
Usage Data and Site Activity
We automatically collect information in connection with the actions you take on our Sites (“Usage Data”). For example, each time you use our Sites, we automatically collect the type of web browser you use, the type of device you use, your device ID, your operating system and version, your IP address, your internet service provider, the pages you view, referring and exit pages, the date and time of your visit, the number of clicks to, from, and within our Sites, and the duration of your visits to our Sites. If we can reasonably associate this data with you, directly or indirectly, we treat it as Personal Information under the categories of identifiers or internet or other electronic network information, as appropriate. If we cannot reasonably associate this information with you, we treat it as Usage Data.
Communication Recordings
We may record calls and retain the content of text messages, chat transcripts, or other written/electronic communications between you and us. By communicating with us, you consent to our recording and retention of communications.
How We Collect Information
From You
We may ask you to provide us with Personal Information when you communicate with us online or offline, including events, surveys, and marketing or promotional programs. You are not required to provide us your Personal information; however, if you choose not to provide the requested information, you may not be able to use some or all of the features of our Sites or Services or we may not be able to fulfill your requested interaction, We may also capture your contact information, such as phone numbers and email addresses, when you contact us.
Third-Party Data Sources
We may collect Personal information from third-party data sources such as our franchisees, data brokers, marketing agencies or partners, market research and analytics firms, and government agencies.
Cookies and Automated Tools
Cookies and Automated Tools
We and third parties use cookies (small text files placed on your computer to identify your computer and browser) and other automated tools such as pixels to track your interaction with our Sites and to improve the experience of our Sites and Services, such as saving your preferences from visit to visit to present you with a customized version of the Website. Many web browsers are initially set up to accept cookies. You can reset your web browser to refuse all cookies or to indicate when a cookie is being sent. However, certain features of our Sites may not work if you delete or disable cookies.
We use the following types of cookies:
Strictly Necessary: These cookies are essential to operate the sites and provide you with services you have requested.
Functional: These cookies enable certain features or non-essential functionality on our Sites. For example, we might use these cookies to recognize you and remember your preferences or settings when you return to our Sites so we can provide you with a more personalized experience.
Advertising Cookies: These cookies allow us and third parties to learn more about you, including your use of our Sites and other websites, and to advertise products or services that might interest you as further indicated below.
Analytics Cookies: These cookies help us and third parties understand how our Sites are working and who is visiting our Sites.
We and third parties also use tools that enable us to track certain aspects of a user’s visit to our Sites. This technology helps us better manage content on our Sites by informing us what content is effective, how consumers engage with our Sites, and how consumers arrive at and/or depart from our Sites.
You can opt-out of certain types of cookies and other tracking tools by clicking the cookie settings icon at the bottom of applicable Sites.
If you arrive at our Sites by “clicking through” from another website, then certain information about you that you provided to that other website, such as the terms you searched that led you to our Sites, may be transmitted to us and we may use it. You should review the Privacy Policy of any website from which you reached our Sites to determine what information the operator collects and how it uses such information. We may retain information about you provided to us by other websites and will use it in accordance with this Privacy Policy. Such information may be associated with other Usage Data or Personal Information.
Interest-Based Advertising
Interest-Based Advertising
We may work with third-party advertisers, search providers, and ad networks (“Advertisers”) to learn more about you and show you ads or other content that we believe would be relevant to you. Advertisers may collect and use information about your use of our Sites or Services as well as other websites and services. These companies may use cookies and other online tracking technologies to collect and use your information. We and/or Advertisers may also append other data to the data collected by Advertisers to create an interest profile of individual users. Our Privacy Policy does not cover any use by an Advertiser of information that they may collect from you except when the Advertiser acts as our service provider. Advertisements may be shown via our Sites or on third-party websites.
Information from Advertisements
If you arrive at our Sites via an advertisement (e.g. banner ad), we may collect information regarding the advertisement with which you interacted and your interactions (e.g. item clicked, date and time).
Social Media Features
Our Sites may include social media features, such as Facebook, YouTube, Instagram, and Twitter widgets. These features may collect information about your IP address and the pages you visit on our Sites as well as other Personal information. A cookie may be set to ensure that these features properly function. Your interactions with these features and social media features are governed by the privacy policies of the companies that provide them and you should review the relevant privacy policies before interacting with the social media features.
How We Use and Disclose Information
Generally
We may use Personal Information for business purposes, such as to:
Marketing, market research and analytics to send communications and offers for our or third parties’ products and services, including offers based on consumers interests, personal and business characteristics, and location, perform analytics for market and consumer research, trend analysis, financial analysis, and anonymization of Personal Information;
Surveys, promotional events, contests: to administer surveys, polls, sweepstakes, contests, and other promotional events and contests;
Website use and analytics: to provide you with access to and use of our Sites and Services, analyse consumers’ use of our websites, including the use of third-party web analytics services, which may utilize automated technologies to collect data;
Product research: to conduct research and analysis for maintaining, protecting, and developing services, increase and maintain the safety of our products and services, and prevent misuse;
Business operations: to evaluate, develop, and improve business operations, products and services offered, perform business administration and other normal business activities;
Compliance: to comply with applicable legal requirements, industry standards, contractual obligations, our policies, and take actions that we deem necessary to preserve and enforce our rights and the rights of others; and
Information security and fraud prevention: to operate information security and anti-fraud programs; and
Other purposes: as otherwise described to you at the point of collection, with your consent, or as otherwise required by applicable laws.
Service Providers
We may provide your Personal Information to other businesses (“Service Providers”) to provide services to us or on our behalf. Categories of service providers we use include;
Fulfillment and account servicing vendors, which help us provide products, services, and information to you, service your account or benefits, and perform payment processing services;
Payment processors, which help us to accept and process the payments for our products/services to you;
Marketing and communications vendors, which help us market our products/services to you, conduct promotions, surveys, and other outreach campaigns;
Research and development vendors, which help us develop and improve our products and services;
Data and business analytics vendors, which help us collect, analyse and improve the accuracy of our data (including Personal Information);
IT and network administration vendors, which provide services such as data storage and management, website hosting, and data security;
Professional service firms, which provide accounting, legal and other professional services; and
General service providers, which help us with day-to-day business operations such as office support services, courier services, facilities management, and document destruction.
We require each Service Provider to use reasonable security measures appropriate to the nature of the information involved to protect your Personal Information from unauthorized access, use, or disclosure. We prohibit Service Providers from using Personal Information we provide to them other than as specified by us.
Other Third-Party Disclosures
We may occasionally disclose your Personal Information to Third Parties:
To comply with the law or where required to protect our property or rights, protect the property or rights of consumers or any other third party, or to prevent or stop any illegal, unethical, or legally actionable activity;
To respond to legal requests (including court orders, investigative demands and subpoenas) if, in our discretion, we believe it is necessary or appropriate;
To prevent or stop any illegal, unethical, or legally actionable activity;
To protect the safety, property, or rights of ourselves, consumers, or any other third party;
If we are merged, acquired, or sold, or in the event of a transfer of some or all of our assets and the disclosure is necessary to complete the transaction;
To businesses controlling, controlled by, or under common control with us; and
For additional purposes with your consent where such consent is required by law.
Co-Branded Sites
Certain Sites may be provided to you in association with third parties such as advertisers which provide products and services or rewards programs (“Co-Branded Sites”). Such Co-Branded Sites will identify the third party. If you elect to register for the products and/or our Products and Services provided at these Co-Branded Areas, you are providing your Personal Information to Setiamax and the third party. Our use of your Personal Information is subject to this Privacy Policy. Each third party’s use of your Personal Information is subject to their own privacy policy, which we encourage you to read.
Links and Other Websites
Our Sites may contain links to third party websites, including social media platforms. Please be aware that if you access these links, you will be leaving our site. We encourage users to read the privacy policies of those sites, as we are not responsible for their content, links, or privacy procedures.
Data Security
We recognize the importance of safeguarding the confidentiality of Personal Information from loss, misuse, or alteration. Accordingly, we employ commercially reasonable administrative, technical, and physical safeguards to protect Personal Information from unauthorized access, disclosure, and use. Even with these safeguards, no data transmission over the Internet or other network can be guaranteed 100% secure. As a result, while we strive to protect information transmitted on or through our Sites or Services, you do so at your own risk.
Children’s Privacy
Our Sites and Services are not intended for children under the age of 18 and we do not knowingly collect Personal Information from children under the age of 18. If we become aware that we have inadvertently received Personal Information from a child under the age of 18, we will delete such information from our records.
Marketing Opt-Outs
To opt-out of marketing communications or to request to be added to our Do Not Call List, and/or our Do Not Mail List, you may use one of these convenient methods:
Electronic Promotional Offers. If you do not want to receive emails from us or from any third party regarding special promotions or offers, you may (i) click the unsubscribe link in the footer of any email; (ii) email us inquiry@setiamax.com with “Unsubscribe Promotional Offers” in the subject line; (iii) call us at 07 755 8666; or (iv) mail us at the address set forth below.
Direct Mail Promotional Offers. If you do not want us to send you any promotional offers through direct mail, you may: (i) email us at inquiry@setiamax.com with “Do Not Mail” in the subject line; (ii) call us at 07 755 8666; or (iii) mail us at the address set forth below.
Telemarketing. If you do not want us to place marketing calls to you, you may: (i) email us at inquiry@setiamax.com with “Do Not Call” in the subject line; (ii) call us at 07 755 8666; or (iii) mail us at the address set forth below.
Privacy Rights
Right to Opt-Out from the Sale or Sharing of Personal Information
You have the right to direct us not to sell or share (for targeted or cross-context behavioral advertising purposes) your Personal Information to Third Parties. We will process requests within 15 business days, subject to any applicable exceptions and extensions permitted by law.
Right to Know
You have the right to request twice per 12-month period that we provide you (i) the categories or specific pieces of Personal Information we collected about you; (ii) the categories of sources from which we collected your Personal Information; (iii) the business or commercial purpose for which we collected your Personal Information; the categories of Third Parties with whom we sold or disclosed your Personal Information, including the categories of Personal Information sold or disclosed to each and the purposes for doing so. We are not permitted to provide access to specific pieces of Personal Information that create a high risk of potential harm from disclosure to an unauthorized person such as financial information. To protect consumers’ Personal Information, you must provide required information and/or documentation to verify your identity. We will process verified requests within 45 days, subject to any applicable exceptions and extensions permitted by law.
Right to Delete
You have the right to request that we delete any Personal Information we collected about you. Please understand that we are not required to honor a deletion request if a legal exemption applies such as if we need the information to complete a requested or reasonably anticipated transaction, prevent security incidents or fraud, enable internal uses that are reasonably aligned with your expectations, or comply with legal obligations. We will process verified requests within 45 days, subject to any applicable exceptions and extensions permitted by law. To prevent unauthorized individuals from making deletion requests, you must provide required information and/or documentation to verify your identity. We will retain a copy of your deletion request for at least two years as required by law.
Right to Correct
You have the right to request that we correct inaccurate Personal Information we maintain about you. After you request to correct inaccurate Personal Information, we will provide instructions for you to provide us with optional documentation to support your request and we will consider it. We may decline to correct your Personal Information if a legal exemption applies such as if we determine that your request is fraudulent or abusive or if we determine, based on the totality of the circumstances, that your correction is more likely inaccurate than accurate. We may decide to delete your allegedly inaccurate Personal Information instead of correcting it. We will process verified requests within 45 days, subject to any applicable exceptions and extensions permitted by law.
Right to Appeal
You have the right to appeal our decision to deny, in full or in part, one or more of your privacy requests. We will process appeal requests within 45 days of receipt, subject to any applicable exemptions and extensions permitted by law. If we deny your appeal, we will provide you with a written explanation of the reasons for our decision. If you are not satisfied with our explanation for the denial of your appeal, you may have an additional right under certain laws to contact your state Attorney General to submit a complaint about the appeal results. In such case, we will provide you with instructions for doing so.
Authorized Agent
If you are an authorized agent submitting a request for another consumer, you must provide a copy of a lawful power of attorney or written authorization from the Consumer (along with proof of your identity). You will be provided options on how to provide this documentation after submitting the request. We may contact you or the Consumer on whose behalf you claim to act to verify your authorization.
Non-Discrimination Notice
We will not discriminate against any consumer for exercising their privacy rights under law or this Privacy Policy.
Contact Us
If you have any questions about this Privacy Policy, please email us at inquiry@setiamax.com, call us at 07 755 8666, or send us a letter to the following address:
Setiamax Enterprise Sdn Bhd
35, Jalan Setia 2,
Pusat Perdagangan Setia,
86200 Simpang Renggam, Johor.